Q: What is your return policy?
A: Prior authorization is required for all returns by calling our customer service department at 800-591-8904. Product must be in the original packaging and be in re-sellable condition. Returns must be accompanied by a receipt or packing slip. Damaged or missing pieces will be rectified with either replacement parts or items at no charge. All returns shipping charges will be at costumer's expense. Refunds will be credited back via the same payment form, for online orders this is usually credit card. No cash refunds will be processed on web orders.

Q: How will product(s) be shipped?
A: All orders will be shipped via UPS within 3 business days of receipt. UPS does not consider Saturday, Sunday or holidays as business days. There is no need to pay for express service for many east coast states, as they are 2 - 3 day regular service from our CT warehouse. If you have any doubt in shipping time, you can check with UPS.com or our office before placing your orders 1-800-591-8904.

Q: Is my credit card information safe and secure when ordering at educationalgalttoys.com?
A: Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.

Q: What is your privacy policy?
A: Click here to view our privacy policy.